Return & Exchange Policy

Last updated: October 8, 2026

Thank you for choosing BONDKOR. We craft fine wedding rings, engagement rings, and couple rings with care. Because our pieces are valuable and often personalized, please read this policy carefully before making a purchase.

1. 14-Day Return Window

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return. To be eligible, your item must be in the same condition you received it: unworn, unaltered, with all tags and certificates intact, and in its original packaging. You will also need your receipt or proof of purchase.

2. How to Start a Return

To start a return, contact us at info@bondkor.com with your order number. Once your return is approved, we will provide a return shipping label and instructions on how and where to send your package. Items sent back without prior approval will not be accepted. We strongly recommend using insured shipping, as we are not responsible for items lost in transit back to us.

3. Custom, Made-to-Order & Personalized Items Are Non-Returnable

Rings that have been customized — including engraved rings, rings made to your specific size, or rings produced to a custom design — are final sale and cannot be returned or exchanged, except in the case of a manufacturing defect (see Section 6). This also applies to European Union consumers: in accordance with Article 16(c) of Directive 2011/83/EU, the 14-day withdrawal right does not apply to goods made to the consumer's specifications or clearly personalized.

4. Other Non-Returnable Items

We cannot accept returns for:

  • Rings that have been worn, resized by a third party, scratched, or damaged;
  • Items missing their tags, certificates, or original packaging;
  • Clearance or final-sale items;
  • Gift cards.
5. Exchanges & Resizing

We understand that ring size can be tricky. If you purchased a stock-size ring and need a different size, contact us within 14 days of delivery and we will arrange an exchange or a resizing service for you. Custom and engraved rings are excluded from this service. All resized or exchanged items must be unworn and undamaged.

6. Inspection & Manufacturer's Warranty

Please inspect your order upon receipt. If you find a manufacturing defect (e.g., a loose stone, a faulty setting, or a structural flaw), contact us within 7 days of receipt with photos, and we will repair, replace, or refund the item at our discretion. Our rings carry a 12-month warranty against manufacturing defects, covering repairs at no charge. This warranty does not cover normal wear and tear, accidental damage, loss, or alterations made by third parties.

7. Refunds — Process and Timing

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account. Shipping fees and any express-delivery charges are non-refundable.

8. Contact Us

For any questions about this policy, returns, or warranty service, contact us at:
info@bondkor.com

We respond to all inquiries within 3 business days.