Shipping Policy
1. Shipping Destinations
We currently ship to the United States, Canada, the United Kingdom, EU countries, Australia, New Zealand, Japan, Singapore, and Hong Kong.
If your country is not listed, please contact us at info@bondkor.com before placing an order.
2. Shipping Methods, Rates & Delivery Times
We offer two shipping options: standard and expedited.
| Shipping method | Cost | Estimated transit time |
|---|---|---|
| Standard shipping (tracked) | Free | 10–18 business days |
| Expedited shipping (DHL / FedEx / UPS) | $49 flat rate | 3–7 business days |
Please note:
- Transit times do not include order processing time.
- Delivery estimates exclude customs clearance and may vary by destination.
- Expedited delivery times vary by destination.
- Delays may occur due to holidays, weather, or customs inspections.
- Expedited shipping is not available to P.O. boxes or APO/FPO addresses. Orders to these addresses ship via standard shipping only.
3. Order Processing Time
All rings are made to order. Most orders ship within 10–14 business days. The processing time for each piece is shown on its product page.
Once your order ships, we will email you a tracking number and an estimated delivery date.
Estimated delivery = processing time + transit time.
For example, 12 business days of processing plus 14 business days of standard transit is approximately 26 business days.
4. Address Changes
- Before your order ships: You may change your shipping address, but you must contact us by email to confirm the change. Updating the address in the order notes alone is not sufficient.
- Once your order has shipped: The shipping address cannot be changed.
- If a package is returned to us because of an incorrect or incomplete shipping address, the customer is responsible for the cost of reshipping.
5. Lost or Damaged Packages
- If your order is lost in transit or arrives damaged, please contact us within 48 hours of delivery or of discovering the issue at info@bondkor.com.
- Please include your order number, photos of the package (outer box and contents), and the tracking number.
- We will review the carrier's records and the circumstances, help you file a claim, and arrange a replacement if needed.
6. Customs, Duties & Taxes
International orders may be subject to import duties, value-added tax (VAT), and customs clearance fees charged by the destination country. These charges are not included in the product price or shipping cost and are the recipient's responsibility.
As of 2026, the United States and some other markets have suspended the de minimis exemption that lets low-value packages enter duty-free. You may receive a duty or tax notice when your package arrives. Your local customs authority sets the applicable rates and thresholds.
7. Order Tracking
After checkout, you will receive an order confirmation email. Once your order ships, you will receive a shipping confirmation email with a tracking number.
You can track your order under "My Orders" in your account.
8. Contact Us
For shipping questions, please email info@bondkor.com. We typically respond within 2 business day.